Refund and Return Policy - AzGlamour

At AzGlamour, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, we offer a simple return and refund process to ensure your peace of mind. Please read our refund and return policy below for detailed information.

1. Returns Eligibility

We accept returns on products that meet the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The return request must be made within 14 days from the date of delivery.
• The product must be purchased directly from AzGlamour (not from third-party retailers).

If you have used the product and are dissatisfied with the results, we may offer a refund or replacement under our satisfaction guarantee (subject to approval).

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used skincare and haircare products.
• Gift cards or vouchers.
• Sale or clearance items (unless otherwise stated).

3. How to Return an Item

To initiate a return, please follow these simple steps:

1. Contact Us: Reach out to our customer support team at azglamourbeauty@gmail.com or call us at +92 370 5286205 with your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions.
3. Pack and Ship: Carefully package the product(s) and include the RA number on the package. Return shipping is the customer’s responsibility unless the product was damaged or incorrect.
4. Shipping Address: Send the return to the address provided by our support team.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping service to ensure that the returned item is safely delivered to us. AzGlamour is not responsible for returns that are lost or damaged during shipping.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund, which typically takes 5-10 business days to reflect in your account, depending on your payment method.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Partial Refunds: In certain cases, such as if the product is opened or used, a partial refund may be issued.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, you can return the original item for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at +92 370 5286205 within 7 days of delivery. We will arrange for a full refund or replacement at no additional cost to you.

8. Cancellations

Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact us as soon as possible. After 24 hours, the order will be processed, and you will need to follow the return procedure if you wish to return the product.

9. Customer Satisfaction Guarantee

Your satisfaction is our priority! If for any reason you are not completely satisfied with your AzGlamour purchase, please contact us. We are happy to assist with returns, exchanges, or refunds, ensuring you have the best experience with our products.

10. Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please reach out to us:

• Email: azglamourbeauty@gmail.com
• Phone: +92 370 5286205
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)